Hiring Heroes
Our culture is based on a core team of professionals always striving to deliver the best solutions for our clients. Our clients view our consultants as heroes—bringing superior technical capabilities to their network and IT needs enabling them to realize the same business value from their IT investment as major corporations.What is a hero? Every client deserves honest information from their consultant. We value that HONESTY. We strive to be proactive to the needs of our clients, and react as quickly as possible to unexpected issues that occur. Our employees are diligent problem solvers ENTHUSIASTICALLY working to ensure the very best for our clients. We RESPECT each other and take OWNERSHIP for our actions in the field. Each and every day we demonstrate EXCELLENCE in the way we deliver to our clients. We believe that excellent SERVICE is the cornerstone of our business and to a long-term client relationship. This adds up to a HEROES culture. The company recognizes that this culture is essential to our success, distinguishing us from our competition and enabling us to hire and retain the best and brightest engineers in this business.
Our vision is to build partnerships with our clients, delivering continuous network and IT services, understanding that they deserve the same value and professionalism usually reserved for much larger companies, and always being there ready, willing, and able to assist them with any network or IT related need. Our clients recognize that they can rely on us every time, all the time, so they can concentrate on what they do best, building their business.
If you feel that you would work well in this type of environment, please see our job openings.
A Day in the Life
Do you want to know what it’s like to work at IT Support Squad? Hear "the real skinny" from one of IT Support Squad’s long-time employees, in his own words.
"Have you ever really liked a job? Have you ever been passionate about what you were doing on a daily basis, and been appreciated for darn near every task you do?
If someone had said these words to me four years ago, it would have brought to mind Chris Farley and his Saturday Night Live motivational speaker routine. Now before I start waving my arms and yelling like a wild man, let me calm down and say that before I started with IT Support Squad, it had been a while since I’d been passionate about my work. Are you passionate about technology? Do you have strong field experience? Do you like people? Well, that was my start.
Today, I’m on the road daily to a location that I’ve been to before, where I know the people and they’re glad to see me. Why are they glad to see me? Because I fix their computer ‘headaches.’ I show them time saving tricks that make their job easier, and if I’ve done my job right, I make the headaches go away for long periods of time. The best part is that it’s up to me, and my team of associates, to make this happen at every location, each week.
Why is that the best part? It means that, even though I have a ‘boss,’ I’m my own problem solver, solution provider, project planner and quality control – and I have a nationwide resource of consultants who do what I do every day - talk about a knowledgebase! With one phone call or quick email, I have answers within minutes. Sometimes others call me, and I return the favor of a solution. It’s a team effort, and I know my effort makes a difference. My
clients and other consultants tell me and that goes a long way towards making my day seem worthwhile.
The company motto is to be a ‘HERO,’ to take ownership and pride in doing one’s best. Now this hero business sometimes seems fairly corny, but when another employee receives the IT Support Squad HEROES award, I’m proud for him or her, and I know the award is well earned. In my daily job, I work hard to do my best, and sometimes people I barely know can’t thank me enough for taming an ornery computer, or for getting the printer working on pay day. Hah!
That’s when life is good, real good. Because my client environment varies daily, it gives me the opportunity to learn something new, to expand my skills, to learn more about what I really like doing: making technology work and work well.
In the past, I’ve been asked, ‘Why do you like your job so much?’ I’m doing what I like to do. I like the people I work with, and I know that I have plenty of backup, nationwide, whereever I might be. That goes a long way to making my life simpler, and it raises the quality of my daily life.
When I think about my job, there are few things that are ‘easy’ about being an IT consultant, but that’s also the challenge. I know I have a team that I respect and rely on to help me get my work done, and ultimately that, along with the quality of life, is why I work for IT
Support Squad."
Managing Consultant
Los Angeles, CA
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