IT Services for Small - Medium Enterprise (SME)
A Full Range of IT Services customised to meet the needs of your business!iT Support Squad offers a full range of IT services, customised to your needs, at affordable rates . From day-to-day troubleshooting to strategic long term planning, we have your business covered at iT Support Squad. We can be your IT department or supplement your already existing IT staff; we work with you so you can work at what it is you do best!
iT Support Squad :: Total Care
Premium Coverage for Complete Network Management and Computer Support
iT Support Squad Total Care is designed to meet the requirements of your on-going IT management and support needs. We can be your professional IT department and fill the role of IT Manager, desktop support specialist, strategic planning advisor and project implementer. This is done through our team approach where instead of relying on the capabilities of one person, you get an entire team of people to fulfill the various roles and a dedicated relationship manager.
The service includes the following elements that help keep your computers, servers and network secure, safe and available, so you can focus on your work and not on IT.
- Proactive, preventative maintenance of desktops and servers done on-site and remotely
- Managed email protection – spam, virus, and phishing filtering
- 24 x 7 x 365 Remote Monitoring of key network devices
- 5 MINUTE INTERVAL LIVE TESTING OF CRITICAL NETWORK SERVICES - SMS Alerting / Email Reporting
- 24 Hour IT Helpdesk and Support Line for all Total Care clients
- Procurement services – recommend, buy, finance/lease hardware, software or other technology product
- Off-site desktop and server back up
- Client Portal – one stop secure website as your IT&T Support Ticketing System
- Technology Business Planning and Reviews
iT Support Squad :: Pay As You Go Support (PAYG Support)
Pay As You Go IT Support for your Business - Call in the Experts when needed!
Suggested for use by businesses with an Internal IT Department or clients without the requirement of Ongoing IT Maintenance and Monitoring. iT Support Squad PAYG Support can be used in all situations, from Emergency Onsite and Remote Support (Australia Wide) to Helpdesk / Telephone Support for your staff.
iT Support Squad :: Enhanced Services
Round Out Your IT Department With On-Demand Experts
For Small-Medium Enterprise with or without Internal IT department, iT Support Squad can help you fill gaps in the skill set of your existing employees. You can bring on experts in areas where you team is less familiar without having to add full-time staff or the costs of benefits. Utilize iT Support Squad's Enhanced Services to help you with:
- Strategic IT Planning
- Desktop Support
- Staff Augmentation
- Key Technologies
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